Refund policy
Our Commitment
At DeCreea, we want you to be delighted with your purchase.
We create our journals, notebooks, and writing products with care and intention, and we are committed to providing a positive customer experience.
Shipping Information
Orders are processed and shipped through our fulfillment partners and shipping carriers.
Delivery times are estimates and may vary based on location, carrier performance, weather conditions, holidays, and other circumstances beyond our control.
Tracking information will be provided when available.
Returns
Due to the personal-use nature of journals, notebooks, and paper products:
- Returned items must be unused and in their original condition.
- Used, worn, damaged, or altered products cannot be returned.
- Personalized or customized products are final sale unless defective.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A brief description of the issue
- Photographs showing the damage, defect, or incorrect item
Upon review, we may offer a replacement, refund, or store credit at no additional cost to you.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Please allow several business days for your financial institution to process and post the refund.
Original shipping charges are non-refundable except where required by applicable law.
Return Shipping
If a return is approved due to a damaged, defective, or incorrect item, DeCreea may provide return instructions or cover reasonable return shipping costs.
For all other approved returns, customers are responsible for return shipping expenses.
Contact Us
If you have questions regarding a return, refund, or replacement, please contact us through the contact information provided on our website.
Our goal is simple: if something is wrong, we'll work with you to make it right.