Shipping policy

DeCreea operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). This Shipping Policy describes how we process, ship, and deliver orders placed through the Services. By placing an order through the Services, you acknowledge that you have read this Shipping Policy and agree to the terms set out below.

Please read this Shipping Policy carefully together with our Return & Refund Policy and Terms of Service.

Order Processing

All orders are processed within 2 to 3 business days from the date the order is placed, excluding weekends and public holidays. Orders are not shipped or delivered on weekends or holidays observed in the United States.

If we are experiencing a high volume of orders, shipments may be delayed by a few additional business days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone using the contact details you provided at checkout.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the delivery destination, weight of the items, and the shipping method selected. Delivery estimates are provided by our shipping carriers and are not guaranteed. Delivery times may vary based on the destination, carrier performance, and external factors beyond our control.

We may offer the following shipping options at checkout, where available:

Standard domestic shipping within the United States.
Expedited domestic shipping within the United States.
International shipping to select destinations.
Available shipping methods, rates, and estimated delivery windows will be presented to you at checkout prior to completing your purchase.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has been dispatched. This email will contain your tracking number(s), which will become active within 24 hours of dispatch. You may use this tracking number to monitor the progress of your shipment through the carrier's website.

International Shipping

We currently ship to select international destinations. International shipping rates, estimated delivery windows, and any applicable restrictions will be displayed at checkout. Please note that international orders may be subject to longer delivery times due to customs processing and carrier handling in the destination country.

Customs, Duties, and Taxes

DeCreea is not responsible for any customs duties, import taxes, tariffs, or other fees imposed by the destination country on international orders. All such fees, where applicable, are the sole responsibility of the customer and are payable upon delivery or as required by the local customs authority. We recommend contacting your local customs office for further information on applicable charges before placing an international order.

Shipping Address

It is the customer's responsibility to provide a complete and accurate shipping address at the time of checkout. DeCreea is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, the customer may be responsible for any additional shipping charges required to re-ship the order.

If you need to update your shipping address after placing an order, please contact us as soon as possible at lphillip76@gmail.com. We will make reasonable efforts to update the address before the order is dispatched; however, we cannot guarantee that changes can be made once an order has entered fulfillment.

Damaged, Lost, or Stolen Shipments

DeCreea is not liable for any products damaged, lost, or stolen during shipping. If your order arrives damaged, please contact us at lphillip76@gmail.com within 7 days of delivery with your order number and photographs of the damaged item and packaging, so that we may assist you in filing a claim with the shipping carrier.

For lost or stolen shipments, please contact the shipping carrier directly to file a claim. We will provide reasonable assistance with carrier claims where possible. Please retain all packaging materials and damaged goods until the claim process is complete.

Refused or Undeliverable Packages

If a package is refused at delivery, marked as undeliverable, or returned to us due to an unclaimed delivery, the customer is responsible for the original shipping costs and any return shipping costs incurred. Any refund issued for a refused or undeliverable package will exclude these shipping charges.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Shipping Policy on this website and update the "Last updated" date above.

Contact

Should you have any questions about your shipment or this Shipping Policy, please contact us at lphillip76@gmail.com or by mail at 411 Walnut Street, Green Cove Springs, FL, 32043, US.